What should I do if I experience sound issue with Carlinkit 5.0 (2air)?

If you experience sound issues with your Carlinkit 5.0 (2air) dongle, such as stuttering, intermittent sound, poor sound quality, unclear calls, or noise/echo during calls, follow these steps for possible solutions:

For Stuttering, Intermittent, and Poor Sound Quality:

1. Connect your mobile phone to the box's WiFi with the name "Autokit_***".
2. Enter the password "12345678" to establish the connection.
3. Open the web browser on your phone and enter "192.168.50.2" to access the background settings.
4. Within the background web settings, find the option to switch the media sound quality. Try changing the media delay to 1500 (or 2000 if needed) to improve the audio performance.

Experiment with different delay settings to find the optimal one.

For Unclear/Noisy/Echo Calls:

1. Connect your mobile phone to the box's WiFi with the name "Autokit_***".
2. Enter the password "12345678" to establish the connection.
3. Open the web browser on your phone and enter "192.168.50.2" to access the background settings.
4. Within the background web settings, locate the option for "Call Quality." Change the call quality to HD to enhance call clarity and reduce noise and echo during calls.

For music interruptions or delays in song-switching:

1. Search for the box's WiFi (Autokit_**) on your mobile phone and enter the password 12345678.

 

 

2. Once successfully connected, open your browser and visit 192.168.50.2 to access the background settings.

 

3. Toggle media sound quality, media delay changed to 1500 (improved but the problem persists can be changed to 2000).



By adjusting these settings through the Carlinkit 5.0 (2air) background web settings, you can potentially address sound-related issues. However, if the problems persist, consider contacting our customer support for further assistance. They can help troubleshoot the issue and provide additional guidance to ensure you have a seamless and enjoyable experience with your Carlinkit 5.0 (2air) dongle.

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