SHIPPING POLICY

We offer FREE international shipping as standard and Paid expedited express delivery option.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to many customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. (Please note that this policy only applies to items purchased from autokitcarplay.com.)

Methods & Delivery Time

We offer FREE & FAST international shipping as standard shipping. Here below is a list of shipping times for major countries:

Standard Shipping:

 Countries  Generally Delivery Time  Tax/ VAT
 United States/ Canada  About 1 - 2 Weeks  No Tax / No VAT
 Australia/ New Zealand  About 1 - 2 Weeks  No Tax / No VAT
 UK/ Ireland  About 1 - 2 Weeks  No Tax / No VAT
 Germany/ France  About 1 - 2 Weeks  No Tax / No VAT
 Other EU countries  About1 - 3 Weeks  No Tax / No VAT
 Middle East countries  About 1 - 3 Weeks  No Tax / No VAT
 Hong Kong/ Taiwan/ Japan  About 1 Week  No Tax / No VAT
 Rest of the world   About 2 - 4 Weeks  Some countries may need to pay.
Note: They are estimated according to the delivery time of historical orders. 
Expedited Shipping: 
We also offer an expedited shipping option for saving delivery times(about 1-5 business days) via DHL/ FedEx...
Please forgive us, affected by COVID-19, there will be some delay on the delivery. 

Processing Time

  • Before the shipping, please allow us 1-3 business days for processing your order, timing depends on the actual situation
    (Public Holidays/Weekends excluded)
  • Processing time may be delayed if your shipping address is questionable and your order is flagged as a risk (we use this additional time to help ensure the security of your credit information). We may require proof of identification for the billing information received.

    Shipping Details

    • You will receive the first email notification of the shipping details once the parcel has been shipped.
    • The tracking number will be sent out to your email 1-2 working days after you received the first notification email.

    Tracking

    • We recommend that you register an account on our website to keep track of your order.
      Parcel Tracking Site: https://www.17track.net/en.
      (It usually delays 1 - 3 days to sync the tracking information before uploading to the internet.)

    Friendly Reminder

    • If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deems fit to the mail carrier.
      - We are not responsible for the incorrect address entered by you as the customer.
      - A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 10% of the total charge per item.

    Taxes and Duties

    • Your order may be subject to customs or import duties that are charged once the parcel reaches its destination country. Legally these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell how much the cost would be, as customs policies and import duties vary widely from country to country.
    • Customs duty is charged as a percentage of the total value of the goods. The duty rate percentage depends on the country the package is being sent to, but on average is between 3% and 9%. We have no control over the charges which is why we cannot include them in the cost of the item, or within the postage costs. We generally try to reduce the declared value of the package to reduce taxes and fees, but you may still need to pay a small amount of customs fees.
    • Please note: Our shipping services are tax-inclusive, generally, you no longer need to pay additional duties. But sometimes, when the delivery method is commercial express, the package may face customs clearance or other unexpected risks. In this special case, the customer is required to assist in customs clearance.
    • If you have any questions, please CONTACT USsupport@autokitcarplay.com).