If your T-box is running on Android 11, Android 12 or Android 13, you can directly access the settings page to send logs after successfully connecting the box to the car's infotainment system.
Please remember the time when you reproduce the issue and send the time along with the case ID to our customer service.(firstname.lastname@example.org)
Video Tutorial: https://drive.google.com/file/d/1Q07Vpq8-mEMdgptfumW4ZZdAEs0CCC4E/view
If the above method is not applicable or if you have a T-box running on Android version 11 or below, you can follow the steps below to send logs:
Steps to upload log:
Steps 1. Format the TF card as"FAT32".
Steps 2. After connecting the T-box to your car, operate your car again to make the problem you encountered before reappear.
Steps 3. Insert the TF card into the T-box, and then the bottom of the screen will display the log copy completed.
For more detail about How to insert SIM card Video tutorial
Steps 4. Take out the TF card, compress the X7 log file and email it to email@example.com Once we get the email, we will reply to you within 24 hours and forward the file to our engineer for further checking.
Video tutorial: Please refer to the video https://vimeo.com/674279970 to upload the log.