What can I do if the voice or multimedia (Siri/ Text reading/ Voice command/ Google Map)sounds have delayed problems?

When you meet the sounds delay problem, you may try the below instructions to fix it:

1. First, connect the Carplay successfully, and then input 192.168.50.2 in the mobile browser to access the maintenance interface;

2. Click the white setting button in the lower right corner to enter the setting interface.

3. Try to switch to a more suitable sound effect mode (CD or DVD);


4. Modify the media delay time, which is 1000 ms by default, and the adjustment range is 300-2000. The less the value, the more synchronized the sound and image.

Note: Adjustment is not recommended in case of any abnormality.

More voice or multimedia sounds problem:

Question 1: What can I do if the dongle disconnect while I am using the Siri feature/ voice command/ reading a text message/ using voice search on Apple or Google Maps?

Answer: Please upload the log, and send us an email with your order number and the log's screenshot so that we can forward it to our engineers for further testing.


Question 2:What can I do if the dongle does not recognize my voice when I am making a phone call?

Answer: Please confirm whether your iPhone connects to your factory head unit Bluetooth, if so, disconnect it and change it to connect the dongle's Bluetooth.
If the Carlinkit 3.0 still can not pick up your voice, please upload a log to us.

Question 3: What should I do if the person on the other side hears a loud echo from my side during a call?

Please confirm whether your iPhone connects to your factory head unit Bluetooth, if so, disconnect it and change it to connect the dongle's Bluetooth.
About the echo problem, please input 192.168.50.2 in the mobile browser to access the backend, and then click the white setting button in the lower right corner to enter the setting interface. Set the Startup delay to 320s.

If you have more voice and multimedia sounds problem, you can upload the log and then email us the log's screenshot.

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