What should I do when I have black screen problem while using the dongle like playing YouTube Music/ using navigation/ making phone call? The following solutions may be able to help you.
1. First connect Carplay successfully, and then enter 192.168.50.2 in the mobile browser to access the maintenance interface;
2. Click the white setting button in the lower right corner to enter the setting interface;
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3. Try to switch the background mode to ON or OFF (Background Mode).
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If it still didn't work,you can also try to reset the Dongle.
Reset steps:
1. You can scan the QR code on the product's manual and input 192.168.50.2 in your mobile browser to log in to the backend;
2. Click the white setting button in the lower right corner to enter the setting interface.
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3. Click the Settings button on the page, and then click the Reset button in the upper left corner of the Settings page.
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